Open to opportunities

Rachel Eve

@racheleve

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Customer Success professional transforming conversations into lasting relationships and measurable solutions.

United States

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What I'm looking for

I’m looking for a remote role where I can use relationship-building and customer advocacy to deliver service excellence. I want to combine consultative support, accurate problem resolution, and data-informed insights to help customers succeed and strengthen retention.

I bring 20+ years of success turning conversations into connections and challenges into solutions, with a reputation for creating positive customer experiences in fast-paced environments. I’m consultative by nature, balancing customer needs with business goals while maintaining accuracy, responsiveness, and trust.

Most recently, I supported clients with equity compensation plans and financial benefit inquiries as a Senior Specialist at E*TRADE from Morgan Stanley, collaborating across partners to ensure timely, efficient issue resolution. Before that, I drove high-volume outbound communication and lead generation as an Inside Sales Representative at Networx, LLC, and handled inbound/outbound customer communications, scheduling, and professional problem resolution at LunsPro Inspections. I’m now seeking a remote opportunity to combine relationship-building, service excellence, and customer advocacy to make a meaningful impact.

Experience

Work history, roles, and key accomplishments

Senior Specialist - E*TRADE

E*TRADE from Morgan Stanley

Jan 2022 - Mar 2023 (1 year 2 months)

Supported clients with equity compensation plans and financial benefit inquiries, resolving requests accurately in a fast-paced environment. Collaborated with internal and external partners to ensure timely issue resolution and provided education and personalized guidance to strengthen client relationships.

Customer Support Financial Services Support Client Relationship Management CRM (Salesforce)Zendesk

Inside Sales Representative

Networx, LLC

Mar 2017 - Mar 2020 (3 years)

Connected homeowners with qualified contractors using a consultative, customer-focused sales approach. Managed high-volume outbound communication and lead generation, applying relationship-building and negotiation to improve engagement and conversion opportunities.

Consultative Sales Lead Generation Outbound Calling Negotiation Relationship Building Customer Experience Sales Support Time Management

Inside Sales Rep & Customer Service

LunsPro Inspections

Jan 2011 - Dec 2012 (1 year 11 months)

Managed high-volume inbound and outbound customer communications to deliver responsive customer service. Scheduled technicians, maintained customer records, and prepared contracts, invoices, and payment documentation while resolving concerns professionally to maintain satisfaction.

Customer Service Inbound Outbound Calls Scheduling Records Management Invoice Processing