Himalayas logo
RB
Open to opportunities

Rachel Burch

@rachelburch

Customer Experience and Success specialist transitioning into content creation, storytelling, and creative design.

United States
Message

What I'm looking for

I seek roles in content creation, storytelling, or customer success where I can apply empathetic communication, behavioral expertise, creative problem-solving, and growth-focused collaboration.

I am a high-energy, solutions-focused Customer Experience & Success specialist with a background spanning teaching, behavioral counseling, program management, and patient services.

I have a track record of improving client communication, motor, and behavioral skills through targeted strategies and data-driven interventions, with documented outcomes such as up to 50% improvement in specific areas.

I founded and operate a weekend-based handcrafted jewelry business, managing product creation, branding, marketing, e-commerce, and vendor events while also coaching and onboarding staff in educational settings.

I am transitioning into roles focused on content creation, scriptwriting, and storytelling, bringing empathetic communication, creative problem-solving, and a growth-oriented mindset to support teams and audiences.

Experience

Work history, roles, and key accomplishments

AC
Current

Behavior Analyst and Interventionist

Action Behavior Centers

Nov 2024 - Present (11 months)

Design and deliver customized interventions to improve communication, motor, and behavioral skills; documented progress with regular observation and data analysis, achieving improvements up to 50%.

WI

Behavior Analyst and Interventionist

Whole Child Behavioral Interventions

Oct 2023 - Jun 2024 (8 months)

Delivered customized lessons supporting writing, grammar, and social-emotional development; improved client communication and behavioral skills by up to 50% and maintained measurable outcome data.

SS

Special Education Teacher Lead

Southeast Middle School

Aug 2022 - Jun 2023 (10 months)

Developed individualized curriculum and implemented behavioral strategies that improved test scores by 50% and reduced behavioral incidents while fostering inclusive, differentiated classrooms.

ES

Registered Behavioral Health Technician

Early Autism Services

Jul 2020 - Aug 2022 (2 years 1 month)

Supported behavior analysts in implementing treatment plans through in-home and clinic therapy, conducted parent training, and collected measurable progress data to inform care.

Education

Degrees, certifications, and relevant coursework

Azusa Pacific University logoAU

Azusa Pacific University

Master of Arts, Child and Developmental Psychology

Completed a Master of Arts in Child and Developmental Psychology focused on child development and related interventions.

University of North Carolina at Charlotte logoUC

University of North Carolina at Charlotte

Bachelor of Science, Public Health

Earned a Bachelor of Science in Public Health with a minor in Psychology, focusing on public health principles and psychological foundations.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Rachel Burch - Behavior Analyst and Interventionist - Action Behavior Centers | Himalayas