Rachel Burch
@rachelburch
Customer Experience and Success specialist transitioning into content creation, storytelling, and creative design.
What I'm looking for
I am a high-energy, solutions-focused Customer Experience & Success specialist with a background spanning teaching, behavioral counseling, program management, and patient services.
I have a track record of improving client communication, motor, and behavioral skills through targeted strategies and data-driven interventions, with documented outcomes such as up to 50% improvement in specific areas.
I founded and operate a weekend-based handcrafted jewelry business, managing product creation, branding, marketing, e-commerce, and vendor events while also coaching and onboarding staff in educational settings.
I am transitioning into roles focused on content creation, scriptwriting, and storytelling, bringing empathetic communication, creative problem-solving, and a growth-oriented mindset to support teams and audiences.
Experience
Work history, roles, and key accomplishments
Behavior Analyst and Interventionist
Action Behavior Centers
Nov 2024 - Present (11 months)
Design and deliver customized interventions to improve communication, motor, and behavioral skills; documented progress with regular observation and data analysis, achieving improvements up to 50%.
Owner & Creative Designer
Light to Life Jewelry
Jan 2024 - Present (1 year 9 months)
Founded and operate a handcrafted jewelry small business handling product creation, branding, marketing, e-commerce, and vendor events to grow customer engagement primarily on weekends.
Behavior Analyst and Interventionist
Whole Child Behavioral Interventions
Oct 2023 - Jun 2024 (8 months)
Delivered customized lessons supporting writing, grammar, and social-emotional development; improved client communication and behavioral skills by up to 50% and maintained measurable outcome data.
Special Education Teacher Lead
Southeast Middle School
Aug 2022 - Jun 2023 (10 months)
Developed individualized curriculum and implemented behavioral strategies that improved test scores by 50% and reduced behavioral incidents while fostering inclusive, differentiated classrooms.
Registered Behavioral Health Technician
Early Autism Services
Jul 2020 - Aug 2022 (2 years 1 month)
Supported behavior analysts in implementing treatment plans through in-home and clinic therapy, conducted parent training, and collected measurable progress data to inform care.
Special Education Teacher & Behavioral Interventionist
Andrew Jackson Elementary School
Aug 2021 - Jun 2022 (10 months)
Provided academic, behavioral, and emotional interventions for K–5 students; collaborated with caregivers and educators to monitor progress and increase student independence via consistent routines.
Education
Degrees, certifications, and relevant coursework
Azusa Pacific University
Master of Arts, Child and Developmental Psychology
Completed a Master of Arts in Child and Developmental Psychology focused on child development and related interventions.
University of North Carolina at Charlotte
Bachelor of Science, Public Health
Earned a Bachelor of Science in Public Health with a minor in Psychology, focusing on public health principles and psychological foundations.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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