Que Anh Nguyen

Welcomed and assisted guests upon arrival, ensuring a positive first impression and smooth check-in experience. Handled phone and email inquiries professionally, providing detailed information on hotel services and facilities. Managed room reservations, updated guest profiles, and processed modifications and cancellations using Avirato (PMS).

Designed and implemented recruitment strategies for middle to C-level positions, contributing to the company's workforce expansion from 88 to 350 employees. Led employer branding initiatives and built a strong talent pipeline, ensuring exceptional candidate experience while onboarding 30 new employees within 1.5 months. Enhanced employee engagement and retention through analysis of competitive ben

Supported recruitment processes, including managing platforms, coordinating with agencies, onboarding new hires, and maintaining candidate databases. Assisted with payroll preparation, ensured compliance with labor laws, and supported employee development through orientations and training activities. Handled administrative tasks such as expat documentation, HR inventory, employee events, and facil

Supported recruitment, onboarding, and accurate personnel record management on Cadena, ensuring compliance and streamlined HR operations. Led employee engagement initiatives, including organizing outings and successfully hosting Service Week, enhancing employee satisfaction and operational efficiency. Managed payroll for casual workers; collaborated with department managers to address employee con

Assisted in the recruitment process, including screening resumes, scheduling interviews, and coordinating onboarding activities for new hires. Maintained HR records and documentation, ensuring compliance with company policies and local labor regulations.

Managed employee information in the HR Information System (Cadena), regularly updating staff records and ensuring data accuracy. Organized and coordinated internal events, including brainstorming themes, managing event setups, and preparing gifts/awards to ensure successful employee engagement activities.

Currently completing a Master's degree in Hospitality Management. This program focuses on advanced concepts and strategic approaches within the hospitality industry, preparing for leadership roles.

Completed a Bachelor's degree in Hospitality Management. The curriculum provided a comprehensive understanding of hospitality operations, guest services, and management principles.

Obtained a Certificate in Chief Human Resources. This program enhanced skills in human resource management, talent development, and organizational growth strategies.