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pushpraj paroha

@pushprajparoha

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Relationship Manager at ICICI Bank reviewing KYC records and coordinating risk-related case escalations.

India

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At ICICI Bank Ltd., I review customer identification and supporting documents for KYC verification and CDD support. I check records for accuracy, resolve documentation gaps, and coordinate KYC updates.

When handling risk-related cases and escalations, I review available account and transaction information, document relevant facts, and refer concerns to internal teams. I maintain customer records and case updates while coordinating resolution within defined procedures and turnaround times.

I also support backend processing, monthly reporting, and on-the-job guidance for new hires. Earlier, as a Software Developer Trainee at Manasvi Technology, I developed MERN web applications and collaborated on REST API integration. I hold IIBF AML/KYC certification and have knowledge of CDD, EDD, financial crime red flags, and transaction monitoring principles.

Experience

Work history, roles, and key accomplishments

Current

Relationship Manager

Current

ICICI Bank Ltd.

Nov 2024 - Present (1 year 11 months)

Review KYC documents, support CDD, resolve gaps and update records. Review transaction details, document discrepancies and escalate concerns. Maintain CRM records and resolve cases within TAT. Support backend operations, data checks and monthly reporting for ~1,800 customers. Assist new-hire training and follow compliance procedures.

KYC AML Compliance Transaction Processing Financial Transaction Processing CDD Customer Verification Risk Escalation Documentation CRM Finacle Finone FCRM ADP Iview Excel Reporting

Software Developer Trainee

Manasvi Technology

Jul 2023 - Dec 2023 (5 months)

Developed MERN web applications, collaborated on REST API integration, and applied structured problem-solving to performance improvements.

MERN REST APIs Web Development Problem Solving

Education

Degrees, certifications, and relevant coursework

University Institute of Technology, Barkatullah University

Bachelor of Engineering, Electronics and Communication

2019 - 2023

Grade: 7.62/10

Activities and societies: Volunteered in event coordination and donation drives during college. Helped organize activities, coordinate with fellow volunteers and encourage student participation. Supported donation collection and event arrangements, developing teamwork, communication, organizational skills and a sense of social responsibility.

Bachelor of Engineering in Electronics and Communication from University Institute of Technology, Barkatullah University, Bhopal, with a CGPA of 7.62/10.