Looking for a job

Swarup Panda

@swaruppanda

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Banking professional at ICICI Bank, where I managed Video KYC verification and supported branch banking customers.

India

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What I'm looking for

I'm seeking a challenging Credit Manager role where I can use my analytical skills, customer relationship experience, cross-selling abilities, and branch banking experience to manage credit risk and drive business growth.

At ICICI Bank, I managed a 12-member team in the Video KYC department, verifying customer documents and conducting checks to help prevent fraud. I focused on maintaining audit and compliance standards.

I later worked as a Branch Banking Officer at ICICI Bank, providing customer service and financial advice. I promoted banking products and services and collaborated with internal departments to resolve customer queries and complaints.

I was recognized for meeting performance targets in Video KYC and received accolades for customer service in branch banking. I hold a Bachelor's Degree in Engineering and have completed NISM VA and a Post Graduate Diploma in Banking and Finance.

Experience

Work history, roles, and key accomplishments

Branch Banking Officer

ICICI Bank

Jul 2025 - Dec 2025 (5 months)

Provided personalized customer service and financial advice, resulting in increased customer satisfaction and retention. Promoted and cross-sold banking products, exceeding sales targets.

Customer Relationship Management Cross Selling Sales Customer Service Problem Solving

Deputy Manager

ICICI Bank

Feb 2023 - Jun 2025 (2 years 4 months)

Managed a team of 12 in the Video KYC department, ensuring accurate verification of customer documents and preventing fraudulent activities. Maintained high audit and compliance standards.

Video KYC Document Verification Team Management Audit Compliance Customer Service