pushkar kumar
@pushkarkumar2
I solve complex telecom customer issues while coaching teams to improve service quality and performance.
IndiaWhat I'm looking for
At TP, I provide real-time technical guidance for complex Internet, Cable TV, Landline, and Mobile service issues while supporting advisors and improving customer experience.
I earned promotion from Technical Support Specialist to Subject Matter Expert through consistent overachievement of monthly targets. I troubleshoot network, connectivity, and device issues, handle technical and process escalations, and coach team members on effective troubleshooting and best practices.
Previously, I supported customers at Concentrix and managed full-cycle recruiting across IT and non-IT roles. I'm pursuing a Bachelor of Business Administration at Manipal University Jaipur and bring experience in team management, ethical upselling, customer service, and operational quality.
Experience
Work history, roles, and key accomplishments
As an SME, I support the operations team by providing technical guidance, assisting advisors with complex customer issues, and helping maintain high service quality. I work closely with team members to improve troubleshooting accuracy, enhance customer experience, and achieve operational goals.
Key Responsibilities
Provide real-time support to advisors handling complex Internet, Cable TV, Landlin
As a Technical Support Specialist, I provide technical assistance and customer support for Internet, Cable TV, Landline, and Mobile services. I diagnose and resolve technical issues through systematic troubleshooting while ensuring a seamless customer experience.
I collaborate with customers to identify the root cause of service disruptions, guide them through troubleshooting steps, and deliver e
Worked as Senior Representative at Concentrix.
Worked as Recruiter at Talent Corner HR Services Pvt Ltd.
"Finance, Pharma, and Engineering."
Responsible for full life cycle recruiting, including sourcing, interviewing, qualifying and placement of a full range of IT and Non-IT candidates for contract, contract to perm and direct hire positions on w2 hourly/salaried work type.
Collaborating with hiring managers to understand their hiring needs and goals.
Extensively used boolean search/ key-string sea
Education
Degrees, certifications, and relevant coursework
M D S S High School, Chapra, Bihar
High School
Manipal University Jaipur
Bachelor of Business Administration
2026 - 2029
Aditya University
Bachelor of Engineering - BE, Mechanical Engineering
2019 - 2022
I dropped BTech in 2022
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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