At Paytm, I launched self-serve hiring onboarding that cut turnaround time from 3 days to 3 hours, and built an AI interview, assessment and training engine that reduced candidate drop-off from 50% to 25%. I also integrated DigiLocker and NSDL APIs with OCR fallback, achieving 95% accuracy across 40K+ hires.
I previously improved Paytm’s field operations through zone management and task-allocation products, including polygon-based territory mapping and a skills, inventory and SLA allocation engine. At Microsoft, I worked on Edge Extensions installation journeys, improving completion and accessibility by 40%; earlier at Tata Consultancy Services, I worked on SAP ERP forms, scripts and reporting.
