Puja Shaw
@pujashaw
Risk and control specialist with QA expertise in financial services and process improvement.
IndiaWhat I'm looking for
I am a risk and control professional with experience in quality assurance, issue management, control testing and change control across large financial services and payments organizations. I have driven process improvements, built job aids, implemented approval matrices and delivered measurable improvements in control effectiveness and approval compliance.
My background includes roles at Wells Fargo, PayPal and Amazon where I led RCSA and IM QA reviews, conducted control design and performance testing, investigated fraud and AML issues, and trained and onboarded teams. I bring a pragmatic, analytical approach to risk mitigation and a track record of cross-functional collaboration to strengthen controls and reduce operational loss.
Experience
Work history, roles, and key accomplishments
WFConduct QA reviews of RCSA, issue management and control testing to identify and mitigate operational risks; implemented an approval matrix raising approval compliance from 67% to 100% and created job-aid procedures for change control.
PAReviewed disputes, chargebacks and KYC cases, identified fraud and AML trends and implemented reporting and controls; onboarded new team cohorts and led knowledge/testing initiatives to reduce fraud and improve quality.
AMServed as primary interface for sellers resolving system issues, performing audits and quality checks to reduce incorrect ticket submissions and improve time-to-resolution; received multiple 'Best Seller Experience' and 'Star Performer' awards.
Education
Degrees, certifications, and relevant coursework
NSNarsee Monjee Institute of Management Studies
Master of Business Administration, Business Administration
Postgraduate Master of Business Administration completed at NMIMS in 2022 with coursework in management and risk-related subjects.
Goenka College of Commerce and Business Administration
Bachelor of Commerce (Hons), Commerce
Graduated with Honours in Commerce (B.Com Hons) in 2016 with focus on commerce and related business subjects.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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