At YashrajSoftware Pvt. Ltd., I supported clients as an Application Support Engineer / IT Support Engineer, resolving software issues through Jira and validating data with MSSQL queries.
I managed support channels and OTA integrations, troubleshooting connectivity issues to help keep systems running smoothly. I also worked with development teams to escalate and resolve complex technical issues.
I guided clients through onboarding and implementation, providing step-by-step support for system setup. I communicated with clients by calls and email and maintained support documentation.
I led a team and trained new staff on software usage, workflows, and support practices. My experience also includes channel manager operations and application troubleshooting.
