At Mphasis, I handle complex Capital One UK credit-card cases involving payment difficulties, vulnerability, complaints, insolvency and bereavement. I take cases through to resolution and work to reduce unnecessary transfers.
I use structured, compliance-aligned conversations to understand customers’ financial circumstances, assess affordability and explain support options. I also investigate account issues, identify root causes and follow regulated processes when supporting vulnerable customers.
In May 2026, I achieved the highest number of 5/5 customer NPS responses in my team. Before Mphasis, I served as Club Service Director at Rotaract Club of BIT and Marketing Lead at OS Code Community, coordinating community initiatives and participant engagement.
