Looking for a job

Priya Sinha

@priyasinha1

I resolve SaaS product issues through structured troubleshooting, ticket ownership, and customer-focused technical support.

India

Message

What I'm looking for

I'm looking for a Product Support Analyst, Product Support Specialist, Product Support Engineer, Technical Support, SaaS Support, or Application Support role focused on SaaS or web-product troubleshooting, ticket ownership, SLAs, escalations, documentation, and collaboration with product and technical teams.

I've supported customers at ZFunds and Blip by investigating product issues, managing ticket queues, and guiding users to practical resolutions through email and digital support channels.

At ZFunds, I manage Freshdesk tickets, prioritize cases against SLA requirements, document resolution paths, and coordinate escalations with internal teams through closure. I also maintain support data in Excel for assigned and closed tickets, pending follow-ups, and team tracking.

My experience includes fintech operations at MobiKwik, where I handled Video KYC verification and customer queries while following compliance and security procedures. I'm building on my BCA and working knowledge of HTML, CSS, JavaScript, browser troubleshooting, and Generative AI tools to support SaaS and web products.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Executive

Current

ZFunds

Sep 2025 - Present (1 year 1 month)

Manage customer queries through Freshdesk tickets and email, providing accurate and timely responses and resolutions. Investigate customer-reported issues, identify resolution paths, and follow cases through closure.

Freshdesk Ticket Management Email Support SLA Management Escalation Management Issue Documentation Cross functional Coordination Excel

Technical Support / Product Support

Blip

Nov 2023 - Jul 2025 (1 year 8 months)

Provided product and technical support to customers, helping troubleshoot user-reported issues and guide them toward practical resolutions. Investigated product issues, documented cases, and coordinated with internal teams when escalation was required.

Product Support Technical Support Troubleshooting Issue Documentation Escalation Management Client Communication Problem Solving

CX Executive – Video KYC

MobiKwik

Conducted video KYC verification for Aadhaar and PAN and assisted customers with verification-related queries. Followed compliance and security procedures while maintaining accuracy during identity verification.

Video KYC Aadhaar PAN Compliance Customer Interaction Financial Services