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Priscilla User

@priscillauser11

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Senior Technical Writer at OneShield who created 45+ user guides and 100+ pages of developer training documentation.

India

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At OneShield, I created and published 45+ user guides and authored 100+ pages of developer training documentation covering workflows, metadata configuration, and API integration.

I also developed 30+ video-based training materials and an AI agent to streamline routine tasks. I used SQL to retrieve and validate application data and Microsoft Power Automate to streamline data migration workflows.

At Prescient Healthcare Group, I created and maintained 100+ user guides for enterprise software, AI-driven chatbots, and mobile applications. I also developed 50+ training videos and documented REST APIs using Postman and OpenAPI/Swagger.

Earlier, I authored technical content at SysTools Software Pvt. Ltd., including digital forensics materials for the National Crime Records Bureau (NCRB). My experience also includes localization engineering and project coordination.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Writer

Current

OneShield

Jul 2025 - Present (1 year 4 months)

Created and published 45+ user guides and authored 100+ pages of developer training documentation. Developed 30+ video-based training materials and an AI agent to streamline workflows.

SharePoint Absorb LMS Power Automate PL SQL Developer SQL Jenkins AI Agents Microsoft Visio Snagit Jira

Senior Technical Writer

Prescient Healthcare Group

Jan 2021 - Jul 2025 (4 years 6 months)

Created and maintained 100+ user guides for enterprise software and developed 50+ training videos. Authored API documentation and performed functional and regression testing.

Confluence Jira Docebo LMS Postman Swagger Freshdesk HelpNDoc Adobe RoboHelp Oxygen Editor Camtasia SharePoint ActivePresenter Snagit Microsoft Visio Canva Figma HTML XML Markdown

Technical Content Writer

SysTools Software Pvt. Ltd.

Aug 2018 - Dec 2020 (2 years 4 months)

Authored and published 70+ technical articles, software reviews, and user manuals. Developed high-level architecture content for SaaS products and documented digital forensics software.

HTML CSS SEO Keyword Research Digital Forensics AI Machine Learning Networking

Project Coordinator

Crystal Hues Limited

Feb 2018 - Jul 2018 (5 months)

Coordinated project planning, execution, monitoring, and closure. Supported financial activities and maintained project schedules and quality standards.

Project Planning Execution Monitoring Budget coordination Change Control

Trainee Localisation Engineer

SDL Multilingual Solutions

Nov 2015 - Sep 2017 (1 year 10 months)

Analyzed documents and software for localization project estimation. Created and executed localization projects using CAT tools and supported on-time delivery.

Localization CAT Tools Project Estimation Task Coordination