Priscilla Kamau
@priscillakamau
Customer Success specialist who streamlines visa/IT operations and delivers top-tier remote support.
KenyaWhat I'm looking for
I’m a Client Success & Information Management professional with proven experience in enterprise-level technical environments, including Huawei Technologies. I combine remote incident management, CRM workflows, and cross-border administrative operations to keep clients moving confidently.
At Trygulf, I processed 100+ weekly visa applications with a 99% accuracy rate, improved UAE remote compliance, and reduced application delays by 15%. I also served as the primary point of contact for visa escalations, resolving complex documentation issues to achieve a 98% client success rate, while improving client query response time by 20% through real-time status tracking.
I bring a proactive problem-solving mindset supported by Certified Cybersecurity credentials. Previously as an IT operation and maintenance Engineer-Trainee, I improved incident resolution with an 85% First-Call Resolution rate, streamlined data integrity by auditing legacy records, and supported server patching, troubleshooting, and testing; earlier, I launched 3+ web interfaces using Adobe XD to increase engagement by 15%.
Experience
Work history, roles, and key accomplishments
Client Success Specialist
Trygulf
Nov 2024 - Present (1 year 7 months)
Processed 100+ weekly visa applications with 99% accuracy, ensuring compliance with UAE immigration regulations and reducing application delays by 15%. Served as primary escalation point, achieving a 98% client success rate, improving client query response time by 20% through real-time status tracking and streamlining submissions to speed approvals by 20%.
Personal Assistant
Ambition Worldwide Enterprise
May 2024 - Jul 2024 (2 months)
Coordinated executive travel arrangements, optimizing time and budget with well-planned flights, accommodations, and itineraries. Managed confidential files and provided administrative support, including handling inquiries and preparing reports and presentation-ready documents with error-free submissions.
Improved incident resolution by troubleshooting complex hardware/software issues and maintaining an average 85% first-call resolution (FCR) rate. Streamlined data integrity by auditing and cleaning legacy records, and supported server installation, patching, and proactive monitoring through ticket management and escalation to TAC/internal teams.
IT Support Intern
Rathepayments
May 2022 - Aug 2022 (3 months)
Conceptualized and launched 3+ web interfaces using Adobe XD, improving engagement metrics by 15% through intuitive, user-centered design. Provided IT support by troubleshooting internet access issues, installing Windows and Linux, and building responsive in-house web solutions to reduce external agency costs.
Education
Degrees, certifications, and relevant coursework
Kenya Methodist University
Bachelor of Science, Computer Information Systems
2019 - 2022
Grade: Second Class Honors (Upper Division)
Earned a Bachelor of Science in Computer Information Systems, graduating with a Second Class Honors (Upper Division).
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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