Open to opportunities

Primrose Majiza

@primrosemajiza

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Experienced marketing executive with a strong background in customer service.

South Africa

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What I'm looking for

I am looking for a dynamic role that allows me to leverage my marketing expertise and customer service skills in a collaborative environment, fostering growth and innovation.

I am a dedicated and driven professional with over 20 years of experience in customer service and marketing. My journey began as a Voice Over Artist and evolved into various roles, including Customer Service Agent and Senior Secretary at SAA, where I honed my skills in travel arrangements and customer relations. My ability to manage complex tasks and provide exceptional service has been a cornerstone of my career.

Throughout my career, I have taken on leadership roles, such as Head of Marketing at Mbuyekezo Media Group, where I developed marketing strategies and managed teams to drive business growth. My tenure as Head Writer at Teddy Bear Pictures allowed me to blend creativity with strategic thinking, overseeing production and liaising with international investors. I am passionate about building relationships and creating impactful marketing campaigns that resonate with audiences.

Experience

Work history, roles, and key accomplishments

Head Writer

Teddy Bear Pictures

May 2014 - Present (11 years 2 months)

Led creative story development, character building, and scripting, overseeing the writing team. Wrote proposals, investor packs, and presentations, and sourced funds for production, overseeing both production and post-production.

Script Writing Team Leadership Proposal Writing Investor Relations Fundraising

Head of Marketing

Mbuyekezo Media Group

Apr 2010 - Present (15 years 3 months)

Drafted and implemented marketing strategies and policies, and built and managed strategic business-to-business relationships. Managed sales, marketing, and advertising departments, and represented the company at executive-level meetings, expos, and conferences.

Marketing Strategy Policy Development Sales Management Public Speaking

Executive Personal Assistant

Dyambu Holdings

Mar 2007 - Present (18 years 4 months)

Managed the day-to-day operations of a private office for a Member of Parliament, including private business management, diary management, and travel arrangements. Assisted in drafting reports, typing correspondence, convening meetings, and handling general household needs.

Office Management Executive Support Travel Coordination Member Correspondence Meeting Coordination Administrative Support

Senior Marketing Exec

Babana Communicate

Apr 2006 - Present (19 years 3 months)

Responsible for sourcing new clients and managing accounts and customer relations. Managed the creative team and contributed to business development initiatives.

Account Management Customer Relations Business Development Marketing Strategy

Customer Service Executive

Medscheme

May 2004 - Present (21 years 2 months)

Responsible for the marketing and sales of the RELODE programme, managing relationships with partner companies. Organized golf days and member excursions, and resolved RELODE-related queries.

Marketing Sales Relationship Management Query Resolution Customer Service Program Management

Customer Service Agent & Senior Secretary

SAA

Feb 2000 - Present (25 years 5 months)

Managed travel bookings, changes, and query resolution for customers, including international travel arrangements and online support for flysaa.com. Provided secretarial duties for senior executive managers, including diary management, minute preparation, and travel arrangements.

Customer Service Query Resolution International Fares Meeting Minutes

Voice over artist

Link F.M.

Dec 1998 - Present (26 years 7 months)

Handled accounts, performed voice-overs, and managed reception duties. Contributed to the daily operations of the radio station.

Accounts Management Voice Acting Reception Duties Customer Service

Education

Degrees, certifications, and relevant coursework

SAA Academy

Certification, Airline Operations

Activities and societies: Specialized in International Fares, upgrades, changes, surcharges, and special circumstances.

Completed training in SAAFARI and AXRES booking systems, focusing on passenger booking and travel arrangement changes, including accessing customer details and handling alliance partner flights. Gained expertise in Passenger Handling, covering etiquette, dealing with various passenger types, and managing baggage handling, lost luggage, and claims.