Pretty Mbamba

Handled front-desk interactions, incoming calls, and customer enquiries professionally. Maintained registers, daily logs, and billing-related records while coordinating schedules and visitor access.

Provided customer service and responded to telephone and in-person enquiries. Captured information accurately and supported stock, audit, and administrative record keeping.

Maintained physical and electronic filing systems, tracking registers, and archived records. Processed incoming and outgoing mail and prepared document folders.

Provided counter services and handled public enquiries, verifying identification information and processing registration documentation accurately. Managed high-volume enquiries and queues professionally.

Final year in progress. Relevant academic exposure includes Security Principles, General Management, Administrative Compliance, Risk Management, Corporate Governance and Procedural Accuracy.

Completed National Senior Certificate (NSC) / Matric in 2020 with Business Studies, Communication and Office Fundamentals.