prerana rajput_2939
@preranarajput_2939
Customer Support Associate at Tech Mahindra, supporting new advisor onboarding and training while pursuing HR roles.
IndiaWhat I'm looking for
At Tech Mahindra, I respond to customer queries received through the CEO Desk email channel, aiming for timely and accurate responses.
I maintain customer records and documentation in CRM systems, with a focus on accuracy and confidentiality.
I prepare service reports and track data using MS Excel and MS Word, and coordinate with teams and stakeholders to resolve issues.
I also support onboarding and training for new advisors by explaining processes and procedures. I'm seeking an HR Recruiter, Talent Acquisition, HR Operations, or HR Executive role.
Experience
Work history, roles, and key accomplishments
Resolved customer queries via email on the CEO Desk, maintained CRM records, and prepared service reports. Supported onboarding and training of new advisors.
Education
Degrees, certifications, and relevant coursework
Dayalbagh Educational Institute
MBA, Human Resources
Pursuing an MBA in Human Resources, expected to complete in 2026.
Thakur Harnarayan Singh Degree College
Bachelor of Arts, Arts
Completed a Bachelor of Arts degree in 2022.
NIELIT
CCC, Computer Concepts
Completed the Course on Computer Concepts (CCC) certification.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
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