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Prenny StokesPS
Open to opportunities

Prenny Stokes

@prennystokes

Client care and operations professional blending leadership, supervision, and customer-focused problem solving to improve delivery and trust.

United States
Message

What I'm looking for

I’m looking for a full-time position with a stable company where I can utilize my skills, gain further experience, and enhance the company’s productivity and reputation through reliable client communication and operational execution.

I’m a client care and operations professional who brings leadership, calm communication, and hands-on supervision to every project. My background spans youth programs, client support, and operational roles where I’m trusted to keep work moving and people supported.

Early on, I built strong leadership habits through Division I football at Indiana State University, including serving as Team Captain while carrying a full course load. I continue that same leadership style in volunteer and coaching work, stepping into roles like youth counselor, youth sports group leader, and assistant football coach.

In operations and service delivery, I’ve supported teams through scheduling, workflow improvements, and administrative accuracy. As a Supervisor/Client Support role at DISA GLOBAL SOLUTIONS and as a Plant Manager at Irving Materials Inc., I focused on policies, scheduling, performance, inventory/process control, and consistent execution—then carried that mindset into client-facing responsibilities.

Currently, I work as a Client Care Specialist with Redbird Remodeling LLC, serving as the primary client liaison and managing client communications, project schedules, and invoice/customer file tracking. I’m motivated by stable, long-term work where I can utilize my skills, resolve concerns proactively, and help strengthen productivity and customer experience.

Experience

Work history, roles, and key accomplishments

BA

Club Director

Boys and Girls Club of America

Jul 2023 - Nov 2023 (4 months)

Manage overall daily club operations under the Director of Programs & Operations. Supervise youth program staff, conduct feedback, support homework and small groups, and tutor children as part of program activities.

DS

Supervisor/Client Support

DISA Global Solutions

Dec 2021 - Jul 2023 (1 year 7 months)

Supervise scheduling staff and coordinate daily appointment and event scheduling. Develop and implement departmental policies and procedures while communicating effectively with the team.

Purdue University PALS-NYSP logoPP

Youth Sports Group Leader

Jan 2005 - Jan 2006 (1 year)

Serve as a youth sports group leader as part of Purdue University PALS-NYSP volunteer activities.

ML

Youth League Director

MyFL Youth League

Jan 2021 - Present (5 years 6 months)

Volunteer as a youth league director for MyFL Youth League in 2021.

HC

Assistant Football Coach

Hannah Center

Volunteer as an assistant football coach at Hannah Center.

BC

Youth Lead Counselor

Boys and Girls Club

Volunteer as a youth lead counselor, supporting youth programming activities.

Education

Degrees, certifications, and relevant coursework

Indiana State University logoIU

Indiana State University

Bachelor of Science, Child Development and Family Studies

Activities and societies: Division I Football: received a full athletic scholarship; Team Captain (2006–2008); devoted ~20 hours/week to athletics while carrying a full course load.

Earned a Bachelor of Science in Child Development and Family Studies with a minor in Organizational Leadership and Supervision. Participated in Division I football while in school, including serving as team captain.

Tech stack

Software and tools used professionally

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