Prem Mishra
@premmishra
Talent Acquisition Executive driving process improvements and high customer satisfaction.
IndiaWhat I'm looking for
I am a results-driven Talent Acquisition Executive with 5+ years of experience across customer support, training, and recruitment. I consistently delivered high customer satisfaction—achieving a 95% satisfaction score for two consecutive quarters—while designing process improvements such as a feedback survey that boosted participation by 35%.
I have trained and mentored large groups, teaching English and Mathematics to 150+ students with a 100% pass rate and managing data with 99.8% accuracy for training and placement records. I focus on improving efficiency—reducing case resolution time by 65% and improving payment cycles—while building scalable training programs and clear performance metrics.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
Softnet Technoware Pvt Ltd
May 2021 - Feb 2023 (1 year 9 months)
Resolved an average of 40+ daily customer queries via chat and email, achieving a 95% satisfaction score for two consecutive quarters and reducing case resolution time by 65% through portal training and process improvements.
Private Tutor
Self Employed
Mar 2019 - Apr 2021 (2 years 1 month)
Taught English and Mathematics to 150+ students (grades 8–10), achieving 100% pass rate and 80% first division results while launching an online tutoring module that onboarded 30+ new students monthly.
Apprentice Trainee
Sasan Power Ltd
Dec 2017 - Dec 2018 (1 year)
Entered and validated 100+ weekly training and placement records with 99.8% accuracy, prepared 500+ training completion certificates and reduced weekly report completion time by 50% through improved documentation.
Education
Degrees, certifications, and relevant coursework
Biju Patnaik University of Technology
Bachelor of Technology, Mechanical Engineering
2013 - 2017
Completed a BTech in Mechanical Engineering covering core mechanical engineering subjects and project work from July 2013 to July 2017.
Council of Higher Secondary Education, Odisha
Higher Secondary (Class 12), Higher Secondary Education
2011 - 2013
Completed higher secondary education (Class 12) under the Council of Higher Secondary Education, Bhubaneswar from July 2011 to July 2013.
Board of Secondary Education, Odisha
Secondary (Class 10), Secondary Education
2010 - 2011
Completed secondary education (Class 10/Matriculation) under the Board of Secondary Education, Bhubaneswar from July 2010 to August 2011.
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Prem?
You can contact Prem and 90k+ other talented remote workers on Himalayas.
Message PremFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
