At Outpatient Psychiatry, I provide remote patient support for scheduling, billing, account, insurance, and eligibility needs while coordinating with clinical and administrative teams. Previously at Prime Therapeutics, I supported more than 30 health plan members daily with benefits, claims, billing, eligibility, enrollment, and prescription benefit inquiries.
I've also delivered phone, email, and chat support at Bakkt and built strong verification and compliance experience at HireRight and Capital One. I bring HIPAA-aligned confidentiality, empathetic communication, detailed documentation, and a consistent focus on first-call resolution and member satisfaction.
