I am an Operations and Continuous Improvement professional with 10 years of experience in customer service, team leadership, people management, and process optimisation. I started my career in frontline customer service and progressed into management roles, currently working as an Operations Manager specialising in Continuous Improvement.
My experience includes leading teams, managing KPIs, coaching employees, analysing performance data, identifying root causes, and implementing improvements that enhance operational efficiency and customer experience. I have also completed Lean Six Sigma White, Yellow, and Green Belt certifications, along with additional training in Lean and quality improvement tools.
I am interested in opportunities across Operations Management, Continuous Improvement, Customer Experience, Project Coordination, and Team Leadership. I enjoy solving problems, developing people, learning new skills, and finding practical ways to improve business performance. I am open to opportunities across different industries where I can apply my experience and continue growing professionally.
