praveen raj

Handled high-priority customer escalations across multiple communication channels, ensuring timely resolution while maintaining service quality and customer satisfaction. Managed complex account-level concerns and coordinated with internal teams for closure.

Managed e-commerce operations, team management, store management, business development, and training. Handled a team of 20 for sales and service, and developed and launched a new website introducing e-commerce within six months.

Managed e-commerce operations, team management, store management, business development, and training. Handled a team of 35 for sales and service, and provided legal and regulatory compliance advice.

Prepared sales reports on daily, weekly, and monthly bases, and uploaded and extracted reports from CRM. Negotiated business transactions and drafted commercial and residential contracts.

Identified and secured business opportunities by building relationships with clients, evaluated client reports, and collaborated with sales and leadership teams to retain and grow accounts.

Graduation in applied business management from Indian Council for Professional Education Mission, Karnataka, from 2010 to 2013.

Higher grade qualification from ICPEM School of Higher-Grade Qualification, Karnataka, from 2008 to 2010.

Secondary school education from St. John's High School, Karnataka, completed in 2008.