Pratik Sune

At Infosys, I support Proximus wholesale internet order management, helping maintain reliable, high-availability order processing for critical business operations. I currently lead production support for 1,200 monthly orders while maintaining 99.9% SLA compliance.

I've helped automate repetitive operational work through Selenium-based scripts, business workflows, automation logic, and SQL queries. In the Proximus CWS Operations project, this work automated 20 tasks and saved 150 hours per month while supporting 99.5% order fulfilment reliability.

I handle incident management, root cause analysis, defect tracking, and cross-functional coordination to resolve high-impact production issues. I also present service dashboards, lead client discussions, and provide stakeholder updates.

Over four years at Infosys, I've progressed from Systems Engineer to Senior Systems Engineer and Technology Analyst. I mentor junior colleagues, support knowledge sharing, and focus on improving operational efficiency and service quality.