At HCL Technologies, on the Under Armour project, I provide L1/L2 support for retail systems, including POS and mobile devices. I troubleshoot hardware, software, and network issues for end-users and support applications such as Aptos, PredictSpring, SAP Fiori, Tableau, and UA Self Service.
I use remote desktop tools to investigate issues, manage ServiceNow incidents, and support MFA and SSO implementation. My work includes Windows and macOS support, mobile device enrollment, and ITIL-based incident and SLA management.
