Prathamesha Magar

I’m a customer service & operations professional with 5+ years of experience in escalation management, stakeholder communication, and process optimization. I focus on solving issues quickly, communicating clearly, and using data to improve how services run over time. I’m especially motivated by roles where I can reduce repeat escalations through root cause analysis and practical process improvement.

At National Council of YMCAs of India, I resolved 95%+ of customer and member inquiries within 24 hours across branch programs, shelter homes, and sports centers. I handled 40+ daily stakeholder inquiries via email/phone, including coordination with international teams across time zones. I also performed root cause analysis on service complaints, implemented 3 process improvements, and reduced repeat escalations by 30% while driving quality improvements in administrative and service delivery processes.

Earlier in my career, I supported classroom operations for 50+ students at KUMON Education India, maintaining performance data in Excel and CRM systems. I managed parent inquiries and ensured 100% follow-up on learning consistency issues, while assisting educators with daily administrative tasks and documentation. I’ve built a strong habit of accuracy, responsiveness, and clean record-keeping to keep operations running smoothly.

In customer-facing frontline work (FIG Studios), I addressed escalated concerns and achieved a 90% satisfaction rate on post-resolution follow-ups by identifying service delivery gaps and partnering with internal teams. I’m also creative by nature—working as a freelance graphic designer and blogger—bringing a content-first mindset to engagement. I’m available for US/UK business hours (7pm–4am IST) and comfortable managing work across time zones.