PKPrasanna S K
@prasannask
Experienced SME in operations with a focus on cybersecurity.
IndiaWhat I'm looking for
With over 13 years of experience in the technology sector, I have honed my skills in operations and technical support, particularly in cybersecurity. My journey began with a strong foundation in computer applications, leading to roles that emphasized troubleshooting and customer service. I have spent the last 3+ years specializing in TAC support for security products, where I have developed a reputation for my problem-solving abilities and effective communication skills.
Currently, I serve as an SME in Operations at Movate Technologies, where I support Palo Alto Networks' Strata team. My responsibilities include troubleshooting complex issues related to firewalls and VPNs, ensuring optimal performance and security for our clients. Prior to this, I worked with Zscaler, where I gained valuable experience in enterprise support and product integration. My technical expertise is complemented by certifications in Zscaler and Palo Alto Networks, which further validate my commitment to excellence in the cybersecurity field.
Experience
Work history, roles, and key accomplishments
SME Operations
Movate Technologies
Nov 2022 - Present (2 years 8 months)
Provided L2 TAC support for Palo Alto Networks' Strata team, focusing on troubleshooting traffic, IPSec tunnels, GlobalProtect VPN, and Security Profiles. Assisted with troubleshooting Agentless User ID/User ID issues and integrating Panorama with Palo firewalls.
Enterprise Support
Concentrix Technologies
Sep 2021 - Present (3 years 10 months)
Provided L2 TAC support as a Zscaler Product Support Engineer, handling ZIA and ZCC, and gaining working knowledge of ZDX and ZPA. Configured and troubleshooted ZCC client profiles, web filtering, SSL, and site access issues, including packet capture analysis.
System Admin
SA Engineering College
Jun 2013 - Present (12 years 1 month)
Installed hardware and software on standalone computers and ensured maintenance of end-user workstations and peripheral devices. Managed testing procedures for newly installed hardware and software applications.
Process Executive
Dell Services PVT LTD
Aug 2009 - Present (15 years 11 months)
Worked as an Underwriting Admin for US Life Insurance, responsible for negotiating with customers to collect required details for risk evaluation. Ensured accurate and timely processing of underwriting documentation.
Education
Degrees, certifications, and relevant coursework
Unknown
Bachelor of Computer Applications, Computer Applications
Completed a Bachelor of Computer Applications degree, focusing on fundamental computer science principles and applications. Gained knowledge in various programming languages and software development.
Unknown
Diploma in Computer Engineering, Computer Engineering
Obtained a Diploma in Computer Engineering, providing a foundational understanding of computer hardware and software. Developed practical skills in system maintenance and troubleshooting.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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