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Prasanna Narayanan

@prasannanarayanan

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Experienced Project Management Analyst with a passion for excellence.

India

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What I'm looking for

I seek a dynamic role in project management where I can leverage my extensive experience to drive organizational success and foster team collaboration.

I am a dedicated Project Management Analyst with over 18 years of experience in various roles, including Technical Helpdesk Associate and PMO setup. My journey has equipped me with a robust skill set in project management, strategic planning, and quality improvement. I have successfully managed projects across multiple industries, working with renowned multinational companies such as DXC, Xtenza, and Web Bridge, serving clients in the US, Canada, and the UK.

Throughout my career, I have demonstrated a strong ability to lead teams, streamline processes, and enhance customer experiences. My expertise in budget management, governance reporting, and statistical data analysis has enabled me to contribute significantly to the organizations I have been part of. I am passionate about driving teams toward excellence and am committed to delivering high-quality results in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Technical Helpdesk Associate

NTT Ltd

Jun 2020 - Jun 2022 (2 years)

Provided technical support for a large international school, managing systems software, ERP, and hardware. Streamlined helpdesk processes to enhance customer experience and monitored call center metrics.

ERP Systems Customer Support Process Optimization UAT Networking Ticketing Systems Metrics Problem Solving Communication

Program Control - PMO

DXC Technology

Aug 2010 - Nov 2019 (9 years 3 months)

Supported project managers in executing projects from initiation to close-out, managed customer feedback surveys, and provided financial reporting and budget management.

Project Management Budget Management Reporting Customer Feedback SAP Financial Analysis Problem Solving Governance

Senior Consultant

DXC Technology

Jun 2006 - Jul 2010 (4 years 1 month)

Handled Lotus Notes clients and web-based projects, contributed to design and architecture, and performed coding and unit testing.

Lotus Notes Software Development Unit Testing Architecture Code Review Documentation

Senior Software Engineer

Xtenza Solutions Pvt Ltd

Apr 2006 - Sep 2006 (5 months)

Designed and developed software applications, prepared technical specifications, and coordinated with offshore teams for project delivery.

Software Development Unit Testing Documentation Quality Assurance Team Collaboration Problem Solving

Software Engineer

Web Bridge

Feb 2003 - Mar 2006 (3 years 1 month)

Developed efficient and testable code, documented specifications, and ensured compliance with project plans and industry standards.

Software Development Code Efficiency Documentation Quality Assurance Compliance Projects Team Collaboration Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

Bharathidasan University

Master of Computer Applications, Computer Applications

2001 - 2004

Completed a Master of Computer Applications (MCA) with a focus on advanced computing concepts and applications, enhancing skills in software development and project management.

Madurai Kamaraj University

Bachelor of Science, Computer Science

1998 - 2001

Earned a Bachelor of Science in Computer Science, covering fundamental programming, data structures, and software engineering principles, laying a strong foundation for a career in IT.