
Prajal Singh Rajpoot
@prajalsinghrajpoot
I drive enterprise customer adoption, retention, and growth through tailored B2B solutions and stakeholder alignment.
What I'm looking for
At upGrad, I execute localized go-to-market initiatives and technical workshops for institutional accounts, building qualified enterprise pipeline and aligning stakeholder goals with upskilling solutions.
I orchestrated delivery of a high-security AI enablement program for senior defense personnel, managing strict compliance requirements while achieving 100% user adoption and retention.
Previously at Tata Consultancy Services, I supported a leading European logistics enterprise by understanding operational constraints and delivering tailored process workarounds that improved client satisfaction and account retention.
I'm focused on turning client workflow requirements and pain points into practical solutions, improving onboarding and service adoption, and identifying cross-sell and upsell opportunities for B2B account teams.
Experience
Work history, roles, and key accomplishments
Executed localized Go-To-Market initiatives and technical workshops across institutional accounts, driving brand authority and generating qualified enterprise pipeline. Cultivated strategic relationships with institutional stakeholders and orchestrated a high-security AI enablement program for senior defense personnel.
Collaborated with operational stakeholders at a leading European logistics enterprise to deliver tailored process workarounds that enhanced client satisfaction and account retention. Facilitated onboarding for new client user groups and analyzed workflow requirements to identify upsell and cross-sell opportunities.
Education
Degrees, certifications, and relevant coursework
St. Aloysius College
Bachelor of Business Administration, Business Administration
2020 - 2023
Grade: 8.1/10
Pursued a Bachelor of Business Administration, achieving a CGPA of 8.1/10.
Maharashtra Higher Secondary School
Intermediate, General Studies
2018 - 2020
Grade: 8.6/10
Completed Intermediate studies, achieving a CGPA of 8.6/10.
AWS
AWS Cloud Practitioner Essentials, Cloud Computing
Completed the AWS Cloud Practitioner Essentials certification.
ServiceNow
ServiceNow ITSM from 0 to Hero, IT Service Management
Completed the ServiceNow ITSM from 0 to Hero certification.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
Skills
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