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Prajal Singh RajpootPR
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Prajal Singh Rajpoot

@prajalsinghrajpoot

I drive enterprise customer adoption, retention, and growth through tailored B2B solutions and stakeholder alignment.

India
Message

What I'm looking for

I'm looking to grow in a customer success or account-facing role where I can improve enterprise adoption, retention, and client outcomes through cross-functional problem-solving.

At upGrad, I execute localized go-to-market initiatives and technical workshops for institutional accounts, building qualified enterprise pipeline and aligning stakeholder goals with upskilling solutions.

I orchestrated delivery of a high-security AI enablement program for senior defense personnel, managing strict compliance requirements while achieving 100% user adoption and retention.

Previously at Tata Consultancy Services, I supported a leading European logistics enterprise by understanding operational constraints and delivering tailored process workarounds that improved client satisfaction and account retention.

I'm focused on turning client workflow requirements and pain points into practical solutions, improving onboarding and service adoption, and identifying cross-sell and upsell opportunities for B2B account teams.

Experience

Work history, roles, and key accomplishments

UP
Current

Business Development Executive

Mar 2026 - Present (6 months)

Executed localized Go-To-Market initiatives and technical workshops across institutional accounts, driving brand authority and generating qualified enterprise pipeline. Cultivated strategic relationships with institutional stakeholders and orchestrated a high-security AI enablement program for senior defense personnel.

TS

Process Associate

Aug 2023 - Oct 2025 (2 years 2 months)

Collaborated with operational stakeholders at a leading European logistics enterprise to deliver tailored process workarounds that enhanced client satisfaction and account retention. Facilitated onboarding for new client user groups and analyzed workflow requirements to identify upsell and cross-sell opportunities.

Education

Degrees, certifications, and relevant coursework

SC

St. Aloysius College

Bachelor of Business Administration, Business Administration

2020 - 2023

Grade: 8.1/10

Pursued a Bachelor of Business Administration, achieving a CGPA of 8.1/10.

MS

Maharashtra Higher Secondary School

Intermediate, General Studies

2018 - 2020

Grade: 8.6/10

Completed Intermediate studies, achieving a CGPA of 8.6/10.

AW

AWS

AWS Cloud Practitioner Essentials, Cloud Computing

Completed the AWS Cloud Practitioner Essentials certification.

SE

ServiceNow

ServiceNow ITSM from 0 to Hero, IT Service Management

Completed the ServiceNow ITSM from 0 to Hero certification.

Tech stack

Software and tools used professionally

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