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Prajakta Tatode

@prajaktatatode

Scrum Master and Operations Lead at Tech Mahindra who delivered zero-downtime upgrades for five MySQL and Oracle databases.

At Tech Mahindra, I work as a Scrum Master and Operations Lead across two Agile teams, managing sprint workflows and monthly release change management. I also present status and release summaries to external client leadership.

I led platform upgrades for EAI applications, migrating on-premises infrastructure to Vipernext servers and completing zero-downtime upgrades for five MySQL and Oracle databases alongside three TIBCO EMS appliances.

In my earlier Project Manager / Scrum Master / DevOps Engineer role, I engineered DevOps solutions and served as Scrum Master for three Telecom applications supporting 500k+ end users. I monitored and resolved incidents within SLA limits, and analyzed incident trends that lowered incidents by 20%.

As a Senior Software Engineer, I directed a five-member team handling application support and enhancements, and supported three development teams through production releases. I’m a Certified ScrumMaster with experience in Telecom IT, Agile delivery, DevOps, and IT operations.

Experience

Work history, roles, and key accomplishments

TM

Current

Scrum Master & Operations Lead

Current

Apr 2022 - Present (4 years 6 months)

Acted as Scrum Master for 2 Agile teams across 150+ sprints while managing 15+ JIRA workflows and leading end-to-end Change Management for monthly releases with a 99.9% success rate. Led platform upgrades for EAI applications, migrating on-premises infrastructure to Vipernext servers and executing zero-downtime upgrades for databases and TIBCO EMS appliances.

Scrum Agile Jira Tibco Business Works TIBCO EMS IBM MQ AWS Cloudwatch Elastic APM Filebeat MySQL Oracle Database SSL Certificate Management Vulnerability Management ITIL Change Management Release Management

TM

Project Manager / Scrum Master / DevOps Engineer

Apr 2013 - Mar 2022 (8 years 11 months)

Engineered DevOps solutions and acted as Scrum Master for 3 Telecom applications supporting 500k+ end users, monitoring and resolving 200+ incidents within SLA limits. Executed 75+ change requests, managed release checklists and monthly security reports, and maintained client relationships for 24 months with zero escalations and a client appreciation award.

DevOps Scrum Incident Management Change Management Release Management ITIL SLA Management Customer Relationship Management Mentorship

TM

Senior Software Engineer

Apr 2010 - Mar 2013 (2 years 11 months)

Directed a 5-member team handling application support and enhancement activities, resolving 250+ tickets with a 95% satisfaction rate. Executed platform migration activities for 3 systems within 6 months, including architecture validation, software compatibility assessments, database migration, and legacy order clearance.

Application Support Incident Management SLA Management Platform Migration Database Migration Team Leadership

Education

Degrees, certifications, and relevant coursework

PE

PES College of Engineering

Bachelor of Engineering, Engineering

Bachelor of Engineering degree from PES College of Engineering, completed in 2009.

Tech stack

Software and tools used professionally

Jenkins

MySQL

Jira

Qualys

ServiceNow

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

129k+ INR

Social media

Job categories

Scrum Master Operations Lead Project Manager DevOps Engineer

Skills

Agile Scrum Sprint Planning Sprint Reviews Sprint Retrospectives Daily Standups Backlog Grooming ITIL Practices Incident Management Change Management Problem Management Release Management Root Cause Analysis SLA and KPI Management Platform Migration

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