Poy Potenciano

Progressed from business systems analysis into product ownership across TD's fraud-data ecosystem, including AI, graph analytics, and MLOps platform delivery. Established TD's graph-analytics capability and drove data enablement for AI-assisted claims, while modernizing reporting and improving data governance.

Official HR title: Business Application Analyst.

Progressed into Product Ownership while continuing to support Business Systems Analysis across enterprise data, analytics, AI, governance, fraud technology, and reporting initiatives.

🔹 Fraud Graph Analytics — Established TD's graph-analytics capability (100+ attributes) spanning 50M+ customer records and multi-year transaction history, on a sch

Layed the data foundation for TD's fraud graph analytics and AI initiatives by establishing centralized metadata capabilities and data governance practices. Automated metadata harvesting and lineage and defined metadata and data-quality rules for transaction data used by downstream fraud technology and analytics.

Started as an intern (May–Aug 2022) and was retained part-time through January 2023 based on performance — laying the data foundation that later powered TD's graph-analytics and AI initiatives.

🔹 Catalogued metadata across 306 database tables and 8,000+ metadata elements, establishing Fraud Prevention's first centralized metadata capability.
🔹 Automated technical metadata harvesting and lineage

Supported the reliability and integrity of a global IFS - ERP environment used for onshore and offshore operational, supply-chain, and financial transactions.

🔹 Maintained ~98% monthly data-transmission and replication accuracy across 17 offshore and onshore vessels.
🔹 Resolved API, XML, Oracle, and PL/SQL integration failures to keep supply-chain and finance processes running reliably.
🔹 Coor

Served as the primary support contact for client web and mobile content-management platforms.

🔹 Managed incidents, service requests, and SLA commitments across client CMS and database environments.
🔹 Redesigned internal ticketing workflows, improving support-process visibility and turnaround.
🔹 Applied ITIL practices across incident, problem, and change management.

Served as the primary support contact for client web and mobile content-management platforms. Managed incidents and service requests against SLA commitments, improved ticketing workflows, and applied ITIL practices across incident, problem, and change management.

Man Beyond where I am the online Business Owner and Seller (E-Commerce) - Men's Accessories and Bags. Achieve more than sales baseline by up to 70% during first 2 months by standing up and leveraging Search Engine Optimization (SEO) Analytics, Product Marketing, Competitive Analysis

Los Elotes Food where I am the Business Owner - Food & Beverage. Managed operations, advertising and costumer feedb

🔹 Authored 50+ Knowledge Engineering Database articles, improving production-support consistency for mainframe financial systems (IBM AS/400).
🔹 Supported root-cause analysis, batch processing, system migration, and User Acceptance Testing across mainframe and database environments.
🔹 Participated in Agile delivery, including daily stand-ups and cross-functional coordination.

Worked on mainframe finance systems by authoring knowledge base content to improve production-support consistency and supporting production issues. Contributed to root-cause analysis, batch processing, system migration, and User Acceptance Testing, and participated in Agile delivery activities.

🔹 Created vector graphics, wireframes, and UI prototypes for web and mobile experiences.
🔹 Developed a static internal website supporting employee organizational activities.
🔹 Gained early experience in UI thinking and corporate visual communication.