Open to opportunities

Pooja Hari Shankar

@poojaharishankar

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Experienced Veeva CRM Configuration Engineer with strong SQL expertise.

India

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What I'm looking for

I am looking for opportunities that foster innovation and collaboration, where I can leverage my skills in CRM solutions and AI integration to drive impactful results.

I am a dedicated Veeva CRM Configuration Engineer with over 3.8 years of hands-on experience in implementing and customizing Veeva CRM solutions specifically within the Life Sciences domain. My proficiency in Salesforce configuration and development, combined with strong SQL expertise, allows me to manipulate and report data effectively. I have a proven track record of delivering scalable CRM solutions that enhance user experience and support commercial operations.

Throughout my career, I have worked with AstraZeneca India Pvt Ltd, where I have taken on various roles, from Junior Engineer to Engineer, focusing on AI Chatbot Integration for Veeva CRM. My responsibilities have included developing scalable databases, optimizing complex SQL queries, and collaborating with cross-functional teams to improve model performance. I am passionate about continuous improvement and have led initiatives to streamline release processes and enhance deployment efficiency.

Experience

Work history, roles, and key accomplishments

Current

Engineer – AI Chatbot Integration for Veeva CRM

Current

AstraZeneca India Pvt Ltd

Nov 2023 - Present (1 year 7 months)

Developed and managed a scalable database for Veeva CRM data, enabling seamless integration with an AI-powered chatbot solution. Supported Generative AI use cases by refining prompts, managing embeddings, and optimizing complex SQL queries for AI training and evaluation.

Veeva AI Chatbot Integration Generative AI SQL Data Management Databricks

Associate Engineer – Veeva CRM / DevOps

AstraZeneca India Pvt Ltd

Nov 2022 - Oct 2023 (11 months)

Expanded responsibilities in Veeva CRM support while transitioning into a dedicated DevOps role, focusing on deployment efficiency and automation. Led continuous improvement initiatives to streamline release processes, reduce manual interventions, and enhance reliability across support, QA, and development teams.

Veeva DevOps Release Management Automation QA

Junior Engineer – Veeva CRM Configuration Support

AstraZeneca India Pvt Ltd

Sep 2021 - Oct 2022 (1 year 1 month)

Managed configuration tasks and incident management for Veeva CRM, ensuring day-to-day business continuity and contributing to deployment efforts. Supported internal capability-building projects, including documentation standardization and process improvements.

Veeva Configuration Incident Management Deployment Salesforce Documentation Process Improvement

Education

Degrees, certifications, and relevant coursework

St.Peter’s College of Engineering and Technology, Anna University

Bachelor of Engineering, Electronics and Communication Engineering

Grade: 84.5%

Completed a Bachelor of Engineering in Electronics and Communication Engineering. The curriculum covered fundamental principles and advanced topics in electronics and communication systems.