Polina Papikian

I lead content quality operations in an international B2C environment, building scalable execution structures and leadership layers for teams of 40+ employees. I manage specialists and team leads, implement KPI systems and reporting structures, and put operational controls in place to keep performance predictable.

In my current role, I drive cross-functional collaboration with product, engineering, and analytics to improve alignment between business and technical sides. I achieved 100% target metrics attainment across all teams within the first month after the department restructuring, and cut monthly financial losses from customer complaints by 30% by introducing AI-powered solutions for operations, trust & safety, communication, moderation, and AI-based violation detection.

Previously, as a Team Lead / Quality Control Manager, I implemented an automated platform verification tool (Sumsub) that replaced a manual function—saving 6 FTE. I also hired, trained, and managed a remote cross-functional team of 11 members, built a quality system for communication with affiliate partners, and achieved an average 90% quality-checklist compliance while creating onboarding for new hires.