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Polina Nilskaia

@polinanilskaia

Virtual Assistant at HO, s.r.o. managing guest reservations, payments, and client records with care.

Czechia
Message

At HO, s.r.o., I’m the main contact for guests, internal teams, and suppliers. I manage reservations, payments, billing reconciliation, and invoicing while handling confidential information.

I lead the reception team’s daily work and prepare reports and documentation. I also respond to requests and unusual situations by phone, email, and in person.

At Topka, I managed bookings and calendars, maintained client records in the studio’s CRM, and advised clients through online communication and sales. I also approached influencers online and attracted around 3 to 5 who agreed to collaborate each month.

At Vivid Europe, I coordinated remote, multi-country fieldwork projects and communicated in English with suppliers and stakeholders across time zones. I supported data collection, research, and reporting, keeping records complete and accurate.

Experience

Work history, roles, and key accomplishments

HS
Current

Front Office Manager

HO, s.r.o.

Sep 2022 - Present (4 years 2 months)

Main contact for guests, internal teams, and suppliers, resolving requests and unusual situations. Managed reservations, payments, billing reconciliation, and invoicing with high accuracy and confidentiality.

Education

Degrees, certifications, and relevant coursework

Czech University of Life Sciences logoCS

Czech University of Life Sciences

Master's Degree, Economics and Cultural Studies

2025 -

Pursuing a Master's degree in Economics and Cultural Studies, expected to complete in the future.

Czech University of Life Sciences logoCS

Czech University of Life Sciences

Bachelor's Degree, Economics and Cultural Studies

2021 - 2025

Completed a Bachelor's degree in Economics and Cultural Studies from 2021 to 2025.

Tech stack

Software and tools used professionally

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