Pámela Jimenez

As a Support Officer in the Clinical Governance Team, I processed and analyzed large datasets to generate actionable insights. I designed performance metrics, streamlined workflows, and developed eLearning materials to enhance training and compliance.

In my role as a Sales Trainer, I created training strategies to enhance sales performance, developed hiring strategies, and contributed to onboarding efforts for a new branch, achieving significant hiring goals.

I designed learning modules on various topics, reduced attrition through positive culture initiatives, and developed methods to measure training effectiveness using KPIs.

Provided customer service for checking accounts, resolved billing concerns, and explained bank statements and account options to customers.

Delivered customer service to healthcare professionals, explaining insurance payments and regulations, ensuring clarity and compliance with North American laws.

Assisted customers with billing inquiries and troubleshooting, while successfully cross-selling higher plans and bundles.

Studied psychology with a focus on emotional intelligence and personal development, achieving EQF Level 6 certification.

Grade: White Belt

Completed a leadership certification program, enhancing skills in team management and strategic decision-making.

Completed a program in Medical Sales Representation, focusing on the skills necessary for effective sales in the healthcare sector.

Completed an affiliate marketing course to gain insights into digital marketing strategies and customer engagement.

Completed an analysis course focused on mobile platforms, enhancing skills in data interpretation and mobile marketing.