I'm currently tracking pricing, product launches, customer sentiment, and hiring trends at Amazon to deliver market intelligence that supports brand positioning and competitive strategy.
Previously at Genpact, I investigated buyer and seller claims, analyzed order and payment data for fraudulent activity, and resolved complex disputes while following internal SOPs. I collaborated with cross-functional teams on escalations and workflow improvements.
I've maintained top-tier quarterly performance ratings, earned an Internal Job Posting within six months, and consistently handled high case volumes with accuracy and compliance.
I bring a commerce background, financial and accounting knowledge, and strong Excel-based analysis to e-commerce risk, compliance, and marketplace operations.
India