Phyllis Nduta

Founded and scaled Soteria Enterprises from the ground up, building digital marketing and sales strategies to grow the events client base. Established customer service standards and staff training programs, and managed social media strategy and day-to-day operations to sustain growth.

Developed discipleship manuals and structured leadership training programs, designing curricula and evaluating program effectiveness. Facilitated leadership training across multiple departments and supported organizational setup with administration office establishment and training documentation.

Managed SME and corporate client onboarding, ensuring strict compliance with KYC/CDD requirements and regulatory standards while leading daily operations to meet service-level targets. Streamlined onboarding procedures to reduce turnaround times and improve operational efficiency, maintaining zero compliance violations and improving data quality through validation controls.

Supervised credit risk exposure across the bank’s portfolio and transactions, supporting continuous review of the bank’s credit policy and alignment with lending principles and regulatory requirements. Developed and validated credit risk models with stress testing and scenario analysis, created credit scoring algorithms for digital credit products, and led implementation of a new CDD system as tea

Evaluated creditworthiness for individuals, businesses, and institutions by reviewing financial statements, credit reports, and borrower data, while monitoring portfolio performance and emerging credit issues. Implemented risk mitigation through collateralization, guarantees, and loan covenants to minimize potential losses, ensuring compliance and supporting audit readiness for credit risk process

Grade: Second Class Upper Division

Bachelor of Science in Hotel and Institution Management at Maseno University from 2002 to 2006. Graduated with Second Class Upper Division.