At SBV, I processed and reconciled transactions using core banking systems, CRM, and Excel. I analyzed system logs and transaction data to identify discrepancies and resolve issues within SLA.
I also handled customer queries by phone and email, explaining account and technical issues clearly. I used dialer and CRM systems to log cases, track follow-ups, and escalate unresolved issues.
Earlier at Standard Bank, I handled financial transactions and system queries, supported customers with product needs, and provided administrative support to senior staff. I also maintained records and prepared reports and presentations.
