Phiwokuhle Dingiswayo
@phiwokuhledingiswayo
Customer-focused public administration professional skilled in service delivery and office administration.
South AfricaWhat I'm looking for
I am a public administration professional with hands-on experience in customer service and parliamentary office administration, delivering accurate records management and responsive stakeholder support. I have resolved customer queries at scale, handled internal escalations, and supported parliamentary programme deadlines while maintaining strong written and verbal communication.
I bring practical skills in EDMS, Zendesk, SAP ERP foundation, data capturing and reporting, and a postgraduate diploma in Public Administration and Governance. I thrive in team environments, focus on results, and seek opportunities to contribute to efficient public-sector operations and service delivery.
Experience
Work history, roles, and key accomplishments
Office Administrator Intern
Department of Forestry, Fisheries and the Environment
Oct 2024 - Sep 2026 (1 year 11 months)
Supported parliamentary engagement by managing parliamentary questions and meeting registers and ensuring compliance with ODG deadlines,creating quarterly reports on compliance, maintained electronic records, and performed travel, procurement, and reporting duties for the Cape Town office.
Customer Service Agent
Takealot Group
Jan 2023 - Jun 2025 (2 years 5 months)
Handled inbound and outbound customer calls and email inquiries, resolved complaints via internal escalations, and maintained polite customer check-ins to improve response efficiency.
Education
Degrees, certifications, and relevant coursework
CTCape Peninsula University of Technology
Postgraduate Diploma, Public Administration and Governance
Completed a Postgraduate Diploma in Public Administration and Governance with coursework in public administration and governance.
CTCape Peninsula University of Technology
Advanced Diploma, Public Administration and Governance
Completed an Advanced Diploma in Public Administration and Governance focusing on public administration and governance topics.
CTCape Peninsula University of Technology
National Diploma, Public Administration and Governance
Awarded a National Diploma in Public Administration and Governance covering core public administration and governance subjects.
CTCape Peninsula University of Technology
Certificate, System Applications and Products (SAP)
2020 - 2020
Completed SAP ERP foundation training covering navigation, master data, purchasing cycle, financial accounting, and reporting in the SAP system.
ID Mkize Senior Secondary School
Matric, General Secondary Education
Completed secondary schooling and obtained a Matric (National Senior Certificate).
Availability
Location
South AfricaAuthorized to work in
Job categories
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