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Philip Manaseh

@philipmanaseh

Message

I improve insurance claims, client retention, and compliant customer experiences.

Kenya

Message

What I'm looking for

I'm looking to apply my claims management, client retention, Excel automation, and insurance advisory experience in a role that improves customer outcomes, compliance, and sustainable portfolio growth.

I'm currently reviewing, validating, and processing medical insurance claims at Kenbright Holdings, assessing documentation, policy coverage, benefit limits, and payable amounts.

I serve as a liaison between healthcare providers, clients, underwriting, and claims teams to resolve documentation gaps and coverage disputes while maintaining auditable, compliant claims records.

Previously, I led motor insurance retention initiatives that increased policy renewals by 40%, lifted renewal commitments by 25%, and reduced lapse rates by 30% through CRM analytics and proactive outreach.

At ICEA Lion Group, I advised clients on life insurance and wealth protection, increased policy sales and renewals by 35%, exceeded sales targets by 50%, and maintained 100% audit compliance.

Experience

Work history, roles, and key accomplishments

Current

Customer Relations & Claims Officer

Current

Kenbright Holdings LTD

Jan 2025 - Present (1 year 8 months)

Review and validate medical insurance claims, determine policy coverage eligibility, and maintain detailed claims records. Serve as primary liaison between healthcare providers, clients, and internal teams to resolve documentation gaps and coverage disputes.