Open to opportunities

Phanindra Kumar Yalavarthi

@phanindrakumaryalava

Message

Detail-oriented production support analyst ensuring high availability and rapid incident resolution.

Canada

Message

What I'm looking for

I am seeking a role where I can ensure high system availability, work with cross-functional teams on reliability improvements, and grow technically while contributing to a collaborative, customer-focused culture.

I am a detail-oriented Production Support Analyst with over 5 years of hands-on experience troubleshooting production issues and improving system performance.

I have delivered measurable results—maintaining a 98% incident resolution rate within SLA and reducing downtime by 30% through collaboration with development teams and proactive system monitoring.

My technical focus includes L2/L3 support for critical banking applications such as IBM Integration Bus (IIB) and Financial Transaction Manager (FTM), SQL, Linux, and crafting SOPs and knowledge-base documentation to boost team efficiency.

I thrive in cross-functional environments, communicate clearly with stakeholders and clients, and take ownership of incidents to ensure maximum uptime and strong customer satisfaction.

Experience

Work history, roles, and key accomplishments

Production Support Analyst

SriTech Soultions

Sep 2023 - Feb 2026 (2 years 5 months)

Led L2/L3 production support for critical banking applications (IIB, FTM), achieving a 98% SLA resolution rate and reducing downtime by 30% through system enhancements and proactive monitoring.

IBM Integration Bus Incident Management System Monitoring Linux SQL Troubleshooting Documentation

Junior Production Support Analyst

Inteque Solutions

Aug 2021 - Aug 2023 (2 years)

Resolved 20+ complex support tickets weekly via Jira/ServiceNow, maintained 98% CSAT, and supported upgrades/migrations while authoring SOPs and participating in 24/7 on-call rotations.