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Peter Floren Atienza

@peterflorenatienza

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I lead compliant employee relations, investigations, and offboarding across global organizations.

Spain

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What I'm looking for

I'm looking for a remote-first or cross-border HR role where I can lead employee relations, investigations, compliant offboarding, and operational improvements in a high-trust environment.

I've led employee relations, compliance, and fraud case management at TTEC across international, remote, and multi-site environments. I manage high-volume voluntary and involuntary exits, administrative hearings, termination outcomes, and settlements while maintaining legal and regulatory compliance.

At Ernst & Young GDS, I directed ASEAN regional onboarding operations, exceeded global SLAs and quality benchmarks, and engineered workflow automations that improved turnaround time and data privacy controls. I also served as an escalation point for complex HR issues alongside global HR directors.

Across TTEC, Cornerstone Global, and International Contact Center Solutions, I've strengthened HR operations, payroll support, workforce scheduling, investigations, documentation integrity, and performance systems. I'm driven by structured case management, sound judgment, and practical improvements that reduce risk and support employees and leaders.

Experience

Work history, roles, and key accomplishments

Sr. Analyst, People & Culture Compliance & Fraud

TTEC

Jan 2020 - Jan 2026 (6 years)

Managed high-volume voluntary and involuntary exits across multiple international jurisdictions with full legal and regulatory compliance. Led administrative hearings, delivered termination outcomes, and negotiated settlements for cases involving fraud, ethical breaches, and performance issues.

Offboarding Terminations Employee Relations Investigation Compliance Fraud Ethics Negotiation Case Management HRIS HRMS ServiceNow Documentation Process Improvement Automation

Ministry Operations Head

Cornerstone Global

Jan 2018 - Jan 2020 (2 years)

Directed multi-site operational workflows, scheduling, and personnel administration. Built performance tracking systems to monitor development milestones and operational alignment.

Operations Management Scheduling Personnel Administration Performance Monitoring Leadership Mentorship

Supervising Associate, Talent Shared Services

Ernst & Young GDS

Jan 2016 - Jan 2018 (2 years)

Directed regional onboarding operations, consistently exceeding global SLAs and quality benchmarks. Engineered workflow automations that reduced TAT and strengthened data privacy controls.

Onboarding shared services SLA Management Workflow Automation Data Privacy Escalation Management Cross border Coordination

Human Capital Shared Services Supervisor

TTEC

Jan 2014 - Jan 2016 (2 years)

Supervised global HR operations and payroll support across the US, Canada, and Philippines. Led deployment and stabilization of Oracle HRMS enterprise tools.

HR Operations Payroll HRMS Compliance Investigation Coaching Performance Calibration

Operations Manager

International Contact Center Solutions

Jan 2012 - Dec 2012 (11 months)

Managed client relationships, MBR/QBR cycles, and multi-project operational budgets. Oversaw staffing matrices, productivity outputs, and performance delivery in high-volume environments.

Customer Relationship Management MBR QBR Budget Management Staffing Productivity Performance Management