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Peter Felix

@peterfelix

Operations Lead at Kitchen Park who improved workflow efficiency by 25% across 20 cloud kitchens.

At Kitchen Park, I managed operations and procurement across 20 cloud kitchens in Dubai, achieving 98%+ on-time delivery and SLA compliance. I improved workflow efficiency by 25% and reduced order processing time by 15 minutes per shift.

I also used AppSheet for scheduling and KPI monitoring, reducing scheduling conflicts by 40%. Earlier, as a Sales Executive at Maruti Suzuki, I exceeded sales targets by averaging 110% and prepared KPI reports that helped improve forecast accuracy by 15%.

Experience

Work history, roles, and key accomplishments

Operations Lead

Kitchen Park

Jan 2022 - Feb 2026 (4 years 1 month)

Managed end-to-end operations across 20 cloud kitchens, achieving 98%+ SLA compliance and improving workflow efficiency by 25%. Led procurement, vendor management, and financial reporting, contributing to cost savings and revenue growth.

Procurement Vendor Management SLA Compliance KPI Tracking Workday ERP Appsheets Infraspeak Microsoft Office 365 Data Analysis Process Improvement Budget Management Staff Scheduling Project Management

Sales Executive

Maruti Suzuki

Apr 2021 - Jan 2022 (9 months)

Exceeded sales targets by 110% on average through lead generation and client relationship management. Built a portfolio of 100+ customers, achieving high satisfaction and repeat purchase rates.

Sales Lead Generation Customer Relationship Management Market Research Data Analysis KPI Reporting Product Demonstrations Negotiation