Open to opportunities

Peter Achiando

@peterachiando

Message

Proactive and detail-oriented Customer Support Specialist with over 5 years experience

Kenya

Message

What I'm looking for

I am seeking a role that values operational excellence and offers opportunities for growth.

I have over two years of experience in customer support, administrative management, and back-office operations, with a proven track record of delivering exceptional service and supporting business objectives. My career began with a Customer Support Specialist role at Cheza Gaming Limited, where I honed my communication skills, managed customer inquiries, and built strong relationships through phone, email, and live chat channels.

Experience

Work history, roles, and key accomplishments

Current

Payment Analyst

Current

M-Kopa Kenya Limited

Oct 2021 - Present (3 years 8 months)

Managed billing inquiries and processed pre-payment statements and refunds. Recognized for outstanding performance and awarded Employee of the Month for dedication to team goals.

Payment Processing Customer Support Data Analytics Problem Solving Communication Operational Excellence

Back Office Administrator

Cheza Gaming Limited

Mar 2019 - Aug 2020 (1 year 5 months)

Liaised with stakeholders and handled confidential documents securely. Improved administrative efficiency by 30% through effective budget management.

Data Protection Budget Management Communication Problem Solving Administration

Office Assistant

Truckers Association of Kenya

Feb 2018 - Jan 2019 (11 months)

Reviewed documents for accuracy and provided customer service by resolving issues promptly. Maintained accurate records to support office efficiency.

Customer Service Communication Problem Solving Administrative Support

Customer Support

Cheza Gaming Limited

Mar 2018 - Mar 2018 (0 months)

Built strong customer relationships and provided targeted support via live chat, email, and telephone. Developed customer support strategies for new products.

Customer Support Relationship Building Communication Live Chat Support Email Support Strategy Development

Election Supervisor

ELOG Kenya

Feb 2017 - Nov 2017 (9 months)

Coordinated cross-functional teams to ensure project completion within deadlines and facilitated training sessions for new employees.

Project Coordination Team Leadership Facilitation Communication Problem Solving

Customer Care Agent

Oxygen8 Kenya

Sep 2015 - Sep 2016 (1 year)

Calmly dealt with irate customers and documented all interactions accurately. Ensured confidentiality of sensitive information.

Customer Care Conflict Resolution Documentation Communication Confidentiality

Assistant Deli Chef

Eastmatt Supermarket

Oct 2015 - Oct 2015 (0 months)

Adapted quickly to changes in menu and customized orders according to customer preferences and dietary needs.

Culinary Skills Menu Adaptation Customer Service

Education

Degrees, certifications, and relevant coursework

University of Nairobi

Bachelor of Arts, Geography & Environmental Studies, Political Science

2018 -

Pursuing a Bachelor of Arts in Geography & Environmental Studies and Political Science & Public Administration, focusing on environmental issues and public policy.