At Atento, I support Meta Pixel, product catalogs, and WhatsApp/CRM integrations for large advertisers. I diagnose bugs and technical issues and escalate them to Meta’s technical teams.
Previously, as a Bilingual Relationship Specialist II at Atento, I supported cases involving ads, account security, policies, and payments. As interim Team Leader, I tracked team metrics and ran 1:1s, feedback sessions, and IDPs.
I developed an SQS action plan using 5 Whys root cause analysis, case queue monitoring, and individual feedback. I’ve also trained new hire classes, mentored new analysts, and created support documentation.
