Looking for a job

Pedro Conceição

@pedroconceio

Digital Operations Manager at Nordea Asset Management, leading a team of 5 across 35 websites and global email marketing.

Portugal

Message

At Nordea Asset Management, I moved from intern to Digital Operations Manager and now lead a team of 5. We manage 35 corporate websites across 7 languages and the company's Italian market mobile app.

I run global email marketing in Salesforce Marketing Cloud and oversee video and podcast production. I also manage the publishing of legal and marketing documents across the website, internal library and client-sharing channels.

I built a workload and capacity analysis to support resourcing and prioritisation decisions, and I drive process efficiency and automation across daily operations. As Marketing's AI Champion, I translate company-wide AI updates into practical adoption across the department.

Experience

Work history, roles, and key accomplishments

Current

Digital Operations Manager

Current

Nordea Asset Management

Jan 2021 - Present (5 years 9 months)

Leads the Digital Operations team managing 35 corporate websites, global email marketing, video production, and document publishing across 14 markets. Drives process efficiency, automation, and AI adoption across the department.

Website Management CMS Email Marketing Salesforce Marketing Cloud Video Production Premiere Pro WordPress Elementor HTML CSS Photoshop Microsoft 365 Team Leadership Process Optimization Automation AI Adoption Adobe Analytics

Brand Ambassador

SIBS — MB WAY

Jan 2019 - Dec 2020 (1 year 11 months)

Trained store owners to accept MB WAY payments and ensured in-store marketing materials were displayed. Followed up with customers and store owners to gather feedback on their experience with the app.

Training Customer Feedback Marketing Materials

External Executive — University Campaign

Banco Santander Totta

Jan 2019 - Dec 2019 (11 months)

Promoted and opened bank accounts for university students of multiple nationalities in Lisbon.

Sales Customer Service

Trade Marketing

Facing — Nestlé Account

Jan 2019 - Dec 2019 (11 months)

Organised Nestlé brand activations in retail spaces across Portugal and recruited staff nationwide to run them. Reported to the Nestlé sales team and managed logistics between store managers and the warehouse.

Trade Marketing Event Management Logistics Recruitment