At iServices — Repairs, Accessories & Gadgets, I manage end-to-end carrier operations for inbound and outbound shipments supporting electronics repairs and returns. I plan daily collections and deliveries with warehouse teams and 3PL partners, and investigate shipment deviations through resolution.
As Warranty Manager at AcLisbon, I coordinated warranty workflows, monitored stock and financial values, and managed credit notes and supplier value recovery. I also negotiated warranty acceptance rates with manufacturers and suppliers and coordinated supplier return shipments.
Earlier, I worked in warehouse operations at iServices, GEFCO, FNAC and Urbanos, covering receiving, picking, packing and dispatch. I hold IATA DGR CBTA2 and TÜV Rheinland warehouse equipment certifications.
