Payal User
@payaluser2
Experienced Business Analyst with a passion for driving product clarity.
IndiaWhat I'm looking for
I am an experienced Business Analyst with nearly 4 years of expertise in translating complex business needs into clear, testable epics and user stories using Agile practices. My approach emphasizes collaboration and clarity, ensuring that the development team is well-prepared and aligned with stakeholders. I have a proven track record of creating detailed artifacts, including process maps, use cases, and data models, which support product clarity and scope control.
Throughout my career, I have actively supported delivery teams during the development lifecycle, driving continuous improvement in both products and processes. My experience includes working on large-scale projects like JioMeet, where I contributed to a video conferencing platform with over 5 million downloads. I excel in stakeholder management and have successfully delivered over 100 live product demonstrations, significantly boosting product visibility and client conversion rates.
In addition to my technical skills, I am committed to enhancing user experience through strategic improvements and competitive analysis. My ability to prioritize backlogs and lead Scrum ceremonies has resulted in increased delivery efficiency and team alignment. I am passionate about leveraging my skills in emerging technologies and finance to drive innovative solutions in the business landscape.
Experience
Work history, roles, and key accomplishments
Freelance Consultant
Various Clients
Feb 2023 - Present (2 years 6 months)
Worked across QA, digital marketing, and community operations for early-stage startups and backpacker hostels, boosting engagement by 80% and improving guest feedback by 20% through volunteer efforts. Concurrently upskilled in finance, and emerging tech while completing a 4-month Project Manager internship (Feb–June 2024), leading 3 agile projects.
Business Analyst (Video Conferencing Application)
Reliance Jio
Oct 2019 - Sep 2022 (2 years 11 months)
Collaborated with product owners, developers, QA, support, and sales teams. Delivered 100+ live product demonstrations to enterprise clients and internal stakeholders, boosting product visibility and client conversion. Performed weekly UAT across 4 platforms (Android, iOS, Mac, Windows), ensuring feature readiness and stability pre-release.
Business Analyst (Enterprise Analytics Dashboard)
Reliance Jio
Jan 2021 - Sep 2022 (1 year 8 months)
Defined and delivered 20+ user stories with clear acceptance criteria, enabling structured development and test cycles. Executed UAT across 3 dashboard modules, identifying and resolving 15+ defects pre-release to ensure delivery accuracy. Reviewed and approved 10+ UI/UX enhancements, streamlining user navigation and improving dashboard adoption by enterprise admins.
Business Analyst (Conversational AI Voice Assistant)
Reliance Jio
Jun 2019 - Sep 2019 (3 months)
Contributed to ~60 conversational flows in Hindi, English, and Marathi as part of a 6–7 member team. Developed ~120 voice responses to enhance natural tone and emotional quality of the AI assistant. Collaborated with NLP and UX teams to reduce fallback errors and align responses with design goals.
Education
Degrees, certifications, and relevant coursework
Pune University
Bachelor of Computer Engineering, Computer Engineering
2015 - 2019
Grade: 7.25 CGPA
Completed a Bachelor of Computer Engineering at Pune University, gaining foundational knowledge in computer science and engineering principles. Achieved a CGPA of 7.25.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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