At Zota Healthcare Limited, I supervise 60-seat call centre operations on Tata Tele Smartflo and prepare daily, MTD, and YTD reports in Odoo and CPOS. I automated ticket tagging and issue summaries with Claude AI, cutting manual reporting time by 80%.
At Colourtex Industries, I managed SAP dispatch reports and logistics tracking, and restructured dispatch logs into visual templates that reduced reporting time from 48 hours to same-day release. Across retail and S&OP operations, I tracked sales, inventory, stock movements, and workforce rosters.

