Pavani Sharma User
@pavanisharmauser
I lead cloud-native Java agent tools and AI-assisted enterprise platform modernization.
IndiaWhat I'm looking for
At TELUS International, I lead Java-based CX and agent tools, including AI-augmented workflows for the Kinesso Indonesia account. I built and configured MCP servers that connect Claude AI with internal services and Java/Spring Boot microservices.
I've reduced application downtime by 30% through proactive incident management, production debugging, and on-call support. I also helped move on-premises workloads to AWS and Kubernetes-based environments while modernizing builds and delivery pipelines with Maven, Gradle, and GitHub Actions.
Previously at Nexxuspay, I built reusable Java components for customer-support portals and cut deployment cycle time by 40% through automated CI/CD pipelines. At Amdocs, I delivered large-scale telecom platforms for TSA and TIM, spanning Java microservices, Kafka, Spring MVC, JSF, and big-data systems.
I've served as a Hadoop architect for the Telstra Melbourne account, designing pipelines with Hive, HBase, Pig, MapReduce, Sqoop, and Flume. I enjoy leading cross-functional modernization efforts, mentoring engineers, reviewing code, and improving delivery through Agile practices.
Experience
Work history, roles, and key accomplishments
Leading Java-based agent tools for CX & Agent Technologies, focusing on scalability and uptime. Reduced application downtime by 30% through proactive incident management and production debugging.
Senior Software Engineer
Nexxuspay India Pvt. Ltd.
May 2019 - Dec 2019 (7 months)
Designed reusable Java components for web-based customer support portals using JSP, JSTL, AJAX, and REST. Cut deployment cycle time by 40% by implementing automated CI/CD pipelines with GitHub Actions.
Delivered telecom projects for TSA (South Africa) and TIM (Brazil), building and maintaining large-scale Java applications. Introduced Agile methodologies to improve delivery outcomes and integration quality.
Senior Subject Matter Specialist / Senior Software Engineer
Jul 2013 - May 2015 (1 year 10 months)
Delivered TSA (South Africa) and TIM Brasil telecom projects, modernizing legacy codebases and serving as Hadoop architect for the Telstra Melbourne account. Designed data pipelines using Hive, HBase, Pig, MapReduce, Sqoop, and Flume.
Education
Degrees, certifications, and relevant coursework
Dr. A.P.J. Abdul Kalam Technical University
Master of Computer Applications, Computer Applications
2013 - 2015
Pursued Master of Computer Applications from Dr. A.P.J. Abdul Kalam Technical University, Ghaziabad, India.
Dr. Harisingh Gour University
Bachelor of Computer Applications, Computer Applications
2007 - 2010
Completed Bachelor of Computer Applications from Dr. Harisingh Gour University, Madhya Pradesh, India.
Tech stack
Software and tools used professionally
Postman
OpenAPI
Splunk
GitHub
GitLab
Bitbucket
Kubernetes
Docker Compose
Jenkins
GitHub Actions
GitLab CI
Liquibase
Spring Data
Sqoop
MySQL
PostgreSQL
MongoDB
Cassandra
Hadoop
HBase
Spring Boot
Spring Framework
Spring MVC
Redis
Terraform
Azure DevOps
Gradle
JavaScript
HTML5
Java
ES6
Gatling
Kafka
RabbitMQ
Appium
Grafana
Prometheus
OpenTelemetry
Linux
GraphQL
gRPC
Elasticsearch
OpenSearch
Milvus
Spring Security
Ansible
Serverless
JUnit
TestNG
Mockito
Keycloak
OAuth2
NGINX
REST Assured
SQL
Pinecone
ArgoCD
Dynatrace
Zipkin
WireMock
Testcontainers
Bash
pgvector
Model Context Protocol (MCP)
Bruno
Factory
LangChain4j
X++
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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