At British Gymnastics, I investigate complex complaints, concerns and disputes involving members, clubs, coaches and other stakeholders. I assess governance, welfare, safeguarding and disciplinary matters, then produce reports and recommendations that support fair, evidence-based outcomes.
Previously, I managed complaints, incidents and governance at LiviUK and Shropdoc, including root cause investigations, corrective action plans and quality reporting. Across healthcare roles at Falck Ambulance Service and NHS, I investigated complaints and incidents, supported Duty of Candour and regulatory compliance, and used trend analysis to inform service improvement.
