At ABBVIE LTD, I managed complaints and post-market quality activities for Class III medical devices across EAME markets. I assessed patient, product and safety information, supported investigations and maintained accurate quality records.
I reviewed complaint evidence and investigation reports, coordinated follow-up across teams, and prepared quality and regulatory reports, including reports submitted to the MHRA. I also reviewed complaint data for trends and potential quality signals.
Through structured review, prioritisation and follow-up, I contributed to an approximately 20% reduction in the CAPA backlog. I supported CAPA effectiveness reviews and helped keep audit and inspection documentation accurate and traceable.
At WATERSIDE MEDICAL CENTRE, I supported CQC inspection preparation and managed confidential patient records. Earlier, as a Visiting Research Assistant at BRUNEL UNIVERSITY LONDON, I collected and analysed scientific data and maintained research records.
